This policy will explain how we process, collect, manage and store your details and how your rights under the GDPR, DPA & PECR are adhered to.
We operate an email newsletter program which we use to inform subscribers about shop news and events. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of messages subscribers receive is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement (links clicked), geographic, demographics and already stored subscriber data.
When you place an order for a product via our website, we will collect some information including your name and email address which will be used to contact you with updates on the status of you order. This information is stored securely for use with subsequent orders, and a history of products ordered by each customer is retained. This order history is not shared with any third parties, and customers can request access to the contact details and order history we hold for them at any time, as well as requesting the erasure of all information held if required.
To request access to or erasure of your customer order information and history, please contact us and we'll aim to respond within 48 hours.
Payments for online orders are handled by Stripe. This means information such as your name, email address, and billing address are securely shared with them in order to process your payment. You can read more about how Stripe handles your information in their Privacy Center.
We use Google Analytics to better understand how visitors use our website and to do this our site places cookies (small text files) on devices that are used to access it. Cookies will anonymously record information such as a visitor's location, age group, and gender, as well as the type of device used, which pages were viewed and for how long, inbound referrals (how a visitor reached our website), and links clicked. By clicking 'Accept' on the low banner when you visit our site, you agree to the placement of cookies on your device.
Data collected by our website's cookies are stored for 14 months (Google Analytics' minimum) and this information is not shared with any other parties during this time. Your web browser should provide you with the controls to manage and delete cookies from your device, please refer to your web browser options for more information.
Read more about how Google Analytics safeguards your data.